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User Agreement

By using FTL Web Services (FTL), you agree to be bound by this user agreement. If you’re using FTL on behalf of an organization, you agree on behalf of that organization.

We may make changes to the agreement from time to time. You may reject the changes by terminating your service. You understand and agree that if you use the service after the date on which the agreement has changed, we will treat your use as acceptance of the updated agreement.

If there’s anything you don’t understand or have questions about, please email us at info@ftlwebservices.com.

Use of the Service

  • Your use of the service must comply with all applicable laws, regulations and ordinances.
  • You agree to not engage in fraud, abuse, or otherwise harmful activity.
  • You agree to not engage in any activity that interferes with or disrupts the service.
  • FTL reserves the right to restrict service at its sole discretion, with or without notice, which may result in FTL disabling your usage of the service for any amount of time.

Fees for Use of the Service

  • For all purchased resources and services, our payment partner (Stripe) will charge your credit card on a monthly basis.
  • FTL may change its fees and payment policies for the service by notifying you at least thirty (30) days before the beginning of the billing cycle in which such change will take effect.

Cancellation and Termination

  • You may cancel the service at any time through the customer portal. If you cannot access the customer portal, you must contact us by email to cancel the service.
  • All Customer Source Code and Content available will be provided to the user upon cancellation.
  • All Customer Source Code and Content will, within a reasonable amount of time to be determined solely by FTL, be deleted from the Service upon cancellation.
  • You agree that FTL, in its sole discretion and for any or no reason, may terminate or suspend your service. You agree that any termination of your access to the service may be without prior notice, and you agree that FTL will not be liable to you or any third party for such termination.

Customer Source Code

  • FTL claims no ownership or control over any Customer Source Code. you retain copyright and any other rights you already hold in the Customer Source Code and you are responsible for protecting those rights, as appropriate.
  • You retain sole responsibility for any collaborators or third-party services that you allow to view Customer Source Code and entrust them at your own risk.
  • FTL is not responsible if you fail to configure, or misconfigure, your website and inadvertently allow unauthorized parties view any Customer Source Code.

Modification of the service

  • You acknowledge and agree that the service may change from time to time without prior notice to you.
  • Changes include, without limitation, changes to fee and payment policies, security patches, added or removed functionality, and other enhancements or restrictions.
  • FTL shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.

Exclusion of warranties

  • You expressly understand and agree that your use of the service is at your sole risk and that the service is provided “as is” and “as available.”.
  • You agree that FTL has no responsibility or liability for the deletion or failure to store any content and other communications maintained or transmitted through use of the service.
  • FTL does not warrant to you that: (a) your use of the service will meet your requirements, (b) your use of the service will be uninterrupted, timely, secure or free from error, (c) the results or data provided by the service will be accurate, (d) the quality of the service will meet your expectations and (e) any errors in the service will be fixed.

Limitation of liability

You expressly understand and agree that FTL shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss (whether or not FTL has been advised of or should have been aware of the possibility of any such losses arising).

Indemnification

You agree to hold harmless and indemnify FTL, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners (collectively “FTL and Partners”) from and against any third party claim arising from or in any way related to (a) your breach of the user agreement, (b) your use of the service, (c) your violation of applicable laws, rules or regulations in connection with the service, or (d) your Customer Source Code, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature. In such a case, FTL will provide you with written notice of such claim, suit or action.

General Legal Terms

The user agreement constitutes the whole legal agreement between you and FTL and govern your use of the service and completely replace any prior agreements between you and FTL in relation to the service.

You agree that if FTL does not exercise or enforce any legal right or remedy which is contained in the user agreement (or which FTL has the benefit of under any applicable law), this will not be taken to be a formal waiver of FTL’s rights and that those rights or remedies will still be available to FTL.

FTL shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

Why FTL?

Traditional Host
FTL

Inexpensive Monthly Plan

Our entry rate of $20 per site includes all of the features below with no long term commitment. We don't believe in providing less for less.

High Performance Servers

With AMD EPYC processors, RAID 10 NVMe SSDs, cutting edge software, and a 10 Gbit network connection, there's no need to limit visits, bandwidth, or files.

Fully Managed by Developers

We take care of all the technical stuff so you can focus on your website. And support is always free.

PageSpeed & SEO Optimization

As part of the migration process we work directly on your website to increase performance and ensure SEO best practices.

Reliable Daily Backups

Encrypted snapshots of your files and databases stored in the cloud, plus local redundancy via RAID 10. Our backups are not deleted after a month.

Top Notch Security

Reduce the risk of hacks and downtime with SSL, HSTS, DDoS / bot protection, containerization, and secure tunneling. Our servers have no open ingress ports.

Global Edge Caching & CDN

We leverage Cloudflare's global network of 250 edge nodes in 100+ countries, so you can reach 95% of the world's population within the blink of an eye.

Smart Image Optimization

New images are scanned daily and optimized using libvips. Wordpress sites get our custom libvips plugin to dramatically increase image processing speed.

Active Uptime Monitoring

If your website goes down, we'll know before you do. And if a server problem causes uptime to drop below 99.9% in any given month, you won't get billed.

Money Back Guarantee

If you're not satisfied with our service during the first 60 days, we'll refund all payments and help migrate your site to another provider.