We're not a giant company offering one-size-fits-all plans with limited resources and support from people who've never seen your website. Nor are we middle-men upselling another provider's service and claiming it as our own. We're developers first and foremost, who know how to optimize websites and put them in the perfect environment to run as fast and reliably as possible.
We don't trap you into a multi-year, money-up-front contract. With us, you don't pay anything until your site is fully migrated and you have time to test it out. You may cancel anytime (all payments fully refunded within the first 60 days), and we'll even help migrate your site to a different host. Why? Because we're confident you'll want to stay with us.
Frequently Asked Questions
How long does the migration process take and what do you need from me?
Most sites will be migrated in one or two days, with zero downtime. This is done by us at no additional cost.
We will need access to the website files (and database if your site uses one). If it's a WordPress website, the only thing we need is a login.
In most cases, the only other thing you need to do is update your website's nameservers. This is an easy process done through the domain registrar. If you're not sure how to do it, we will walk you through it.
Will you fix my site if it gets hacked?
Yes, if your site is hosted with us we'll fix it for free.
We'll first examine the scope of the hack and try to identify the vector and any malicious files / modifications. If we're confident it can be cleaned up, we'll do that. Otherwise we can revert your site to a point in time before the hack occurred.
If you want to migrate an infected site to our servers, we'll clean it for a one time fee of $100.
What kind of support do you offer and what does it cost?
Support is free of charge in regards to our service.
We can also help with a wider range of questions or tasks specific to your website (like updating content, adding a feature, blocking spam, etc.). However, with the exception of extremely quick tasks, this will be billed separately at our $60 hourly rate. We'll obviously make sure you're aware of this prior to beginning such work, so don't worry about getting a surprise bill.
How often are backups made and how long are they stored?
Backups are made every night in the early AM hours and transferred to Backblaze cloud storage. We will retrieve files for you free of charge.
Additionally, we run local RAID 10 to provide redundancy in case of hardware failure.
Retention policy :
Annual snapshots: 3
Monthly snapshots: 24
Weekly snapshots: 8
Daily snapshots: 30
I need to access / edit some files directly. Is that possible?
Yes. We will set up an easy-to-use web based file manager so you can have full access to do anything with your files. Even share specific files / folders with others. No need for FTP or other complicated solutions.
Can you register a domain for me?
Absolutely. We will handle this for you and make sure you have a working website. Your monthly bill will be increased by one dollar to cover the cost.
Can you set up a default WordPress site for me?
We'll make sure everything is set up optimally from a performance, security, and SEO standpoint, and install a specific theme if you have one in mind.
We'll even get you set up with SMTP for reliable email delivery and give you a brief walkthrough of the ecosystem if you're not familiar.
How do you handle billing?
We integrate with Stripe to offer a monthly subscription with automatically recurring payments. You may use our client portal at any time to cancel the subscription, update your payment method, or view your previous invoices.